Frequently Asked Questions
Everything you need to know about our human-grade pet essentials.
What does 'human-grade' actually mean for your products?
Human-grade means our products are formulated and manufactured in compliance with the same quality and safety standards as human food and supplements, using premium ingredients fit for human consumption.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental U.S. Once your order ships, you will receive a tracking number via email to monitor your delivery.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you or your dog are not completely happy with your purchase, please contact our support team to initiate a return or exchange.
Can I manage or cancel my subscription?
Yes, you can easily manage, pause, or cancel your subscription at any time through your account portal. We also send a reminder email three days before each shipment.
Are your products safe for all dog breeds and ages?
Our supplements and health products are designed for dogs of all breeds. However, we recommend checking the specific product guidelines for age and weight recommendations, or consulting your veterinarian.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as modern payment options like PayPal, Apple Pay, and Google Pay.